User Terms and Conditions

These Terms and Conditions set out the rules for using Superboss's online casino and sportsbook services for Canadian players. They explain our relationship with you, outline your responsibilities as an account holder, and describe how we manage core operations such as account verification, deposits and withdrawals, promotions, and dispute handling. By registering or using Superboss you accept these terms and any specific promotion rules posted on the site.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only you may operate your account; account sharing, transfer, or sale is not permitted. We may require identity verification at any time and will request government ID, proof of address, and proof of payment method ownership before processing withdrawals or in other compliance checks. Failure to provide required documents may result in withdrawal delays, account suspension, or closure.

Eligibility requirements

To open and use an account you must meet applicable age and location requirements. Eligibility may vary by province and is determined by our checks at registration and when you access the cashier. If we determine you are in a restricted jurisdiction or otherwise ineligible, we will suspend account activity and return any cleared balance subject to verification and applicable terms.

Acceptable platform use

You must use Superboss in good faith and not attempt to manipulate games, exploit promotions, or use automated tools such as bots to place bets. Prohibited activity includes fraud, collusion, chargeback abuse, money laundering, and attempting to bypass geo-restrictions. We reserve the right to void bets, reverse transactions, withhold funds, or close accounts where misuse or suspicious activity is detected.

General bonus and promotion rules

All bonuses and promotions are subject to separate terms that form part of these Terms and Conditions. Promotion-specific rules will state eligibility, minimum deposits, wagering requirements, game restrictions, and expiry. You must opt in or accept offers as described in the promotion terms. Misuse or abuse of bonuses may result in voided bonuses and withheld winnings. Active bonuses may need to be cancelled before a withdrawal is processed, according to the promotion terms.

Deposits and withdrawals

Available payment methods and limits depend on your location and account status. The minimum deposit is CA$10 unless otherwise stated in the cashier. We conduct withdrawal checks including KYC and source-of-funds where required. Processing times vary by method and may be subject to staged limits and fees. We may delay or refuse withdrawals where verification is incomplete or where activity appears inconsistent with normal play.

Dispute resolution

If you have a complaint, please contact our support team so we can resolve the matter promptly. We will acknowledge receipt and aim to investigate within a reasonable timeframe. If an issue remains unresolved you may seek independent advice; the resolution process will follow these Terms and Conditions and applicable law where relevant.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where required, communicated to account holders. Continued use of Superboss after changes are posted constitutes acceptance of the revised terms. Where you disagree with an update you should stop using the service and close your account following the account closure procedure.