Contact our team
Need help? Our support team is ready to assist with account questions, verification, payments, technical concerns, or general feedback. Contact us any time by live chat or email for quick help, or use the phone number below for account-related queries. We’ll guide you through verification and withdrawals, troubleshoot technical issues, and record your feedback to improve service. Support is available in English and other languages depending on the channel.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account, payments, verification |
| General enquiries | [email protected] - Corporate and billing questions, Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Partnership and tracking, reply within 48 hours |
| Phone | +1 416 278 9321 - Phone support for urgent account issues, 09:00-22:00 |
| Working hours | 24/7 live chat; email replies Mon-Fri, 09:00-18:00 |
Email assistance
For detailed requests, account issues, or matters requiring documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, your full name, account ID, and current contact details. Including all relevant information up front helps us process your request faster and avoids unnecessary delays.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team usually replies within one business day. Simple questions like account or payment checks often get a same-day response, while more complex matters, such as verification, chargebacks, or investigation requests, can take longer to resolve depending on the issue and required documents. We’ll keep you updated on progress and provide an expected timeline once we review your case.
Feedback
We welcome your feedback, suggestions, and ideas to help improve the site. Please send what’s on your mind, whether it’s a feature request, bug report, or a note about usability. Our team reviews every submission carefully and uses input to improve features, promotions, and the overall user experience. Your voice helps shape faster, clearer service for all players.